When you make a purchase
with Soft Lacrosse, we will send you a confirmation
e-mail with the details. If you haven’t received a confirmation e-mail within
24 hours of your purchase, please check your spam folder and if you still can’t
anything, please contact us.
Most likely there has
been an issue with your payment method. But don’t worry, the money is only
reserved for us. We haven’t drawn the money from you, we only do that when your
order has been confirmed and sent to our warehouse, however it may take up to
10 working days for your bank or card issuer to make your funds available to
Please go to our help
center to find information on how to make your return. There you will find all
the information you need on how to return your items to us! Please always save
your receipt for your return since the goods are your responsibility until they
reach our warehouse.
do get lost from time to time. But that doesn’t mean that your parcel is lost!
Please contact us if more than ten business days have passed and you still
haven’t received your order, we will be happy to assist you.
Counting from the day
you receive your credit memo from us it usually takes between 5-7 business days
if you have paid with card, PayPal or any other direct payment. The refund
always transfers back to the card you used when you placed your order. If you
have an invoice this will be credited right away.
Still have a question we
haven't answered? Get in touch with us.